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Frequently Asked Questions' deal with those questions that crop up most frequently from users.

The most frequently asked questions by our customers:

• Click here if you have questions about Isabel 6.

• How to cancel a payment you have sent to the bank via Isabel?
  
  
• How do I obtain the very latest version of Isabel Business Suite?
  
  
• Where can I order a Chip Card or an extra reader?
  
  
• I have only the BIC code and the IBAN Number of a Belgian Beneficiary or I have received a SEPA transaction form. How can I enter a domestic payment in Isabel Business Suite 5.0?
  
  
• How can I find my Subscription number or User ID and other information on my profile as Isabel user?
  
  
• What is the Firewall and Proxy configuration for Isabel Business Suite 5.0 - Isabel WebSign 5.0 - Download CA and user information - Isabel OfficeSign 5.0 - CardActivator
  
  
• How to troubleshoot printing problems with Isabel Business Suite 5.0?
  
  
• Would you like to improve some functionalities in your Isabel software? Download and install a patch.
  
  
• Is the Isabel software compatible with Windows 7?
  
  
• How to install Isabel Business Suite 5.0 under Windows Vista?
  
  
• Error: "No card reader found..." or "Unable to detect your CardMan..."  during the installation of the card reader. In some occasions the installation of the card reader may even continuously restart at every attempt to install Isabel Business Suite 5.x.  
  
  
• Does the software Isabel Business Suite 5.0 run on Microsoft Windows Vista?
  
  
• How to install your Isabel card reader?
  
  
• Can I install Isabel on another PC without loosing the data of my previous installation?
  
  
• After installing Microsoft Windows XP Service Pack 2, I can not make a connection with the Isabel software via the LAN or my Internet provider. How can you explain this?
  
  
• How and when will my Isabel Secure Signing Card be replaced?
  
  
• My Secure Signing Card is almost certainly older than 3 years. Does it have to be replaced?
  
  
• Will my Secure Signing Card be replaced free of charge if I lose my card, or if it is stolen or burned (5x consecutive wrong password)?
  
  
• After the installation of Windows XP Service Pack 2 or Windows Vista 32bit, my card reader of the type Cardman II Compact does not longer work. What should I do to make my Isabel program function again ?
  
  

General questions about Isabel

For any other question about Isabel, choose among the following categories:

Commercial questions Administrative questions (in particular, about the monthly Isabel invoices) Functional questions Technical questions and Security aspect

Questions about products

Questions classified by product

Do you have another question?

Isabel is offering you an on-line service: Isabel Web Support. It is a search engine that enables you to find information on anything and everything to do with your daily use of Isabel, plus assistance in case of problem.