Isabel - On-line Support Wizard

Find The Solution Yourself

Several services are freely available to help you solve your problem by yourself.

Would you like to start a quick search on our web pages? Please choose a category here under and follow the on-line support wizard.
At each level, you will also find the most frequently asked questions about the selected subject.


Administration and billing	Orders	eBanking via Isabel	Electronic invoicing via Isabel	eGovernment via Isabel	Your certificate, card and reader	Isabel OfficeSign 5.0

Most frequently questions about Isabel, its solutions and services

Error: "No card reader found..." or "Unable to detect your CardMan..." during the installation of the card reader. In some occasions the installation of the card reader may even continuously restart at every attempt to install Isabel Business Suite 5.x.

What is the Firewall and Proxy configuration for Isabel Business Suite 5.0 - Isabel WebSign 5.0 - Download CA and user information - Isabel OfficeSign 5.0 - CardActivator

Who to contact when an intervention is required

How do I obtain the very latest version of Isabel Business Suite?

Where can I order a Chip Card or an extra reader?

How and where to fill in IBAN numbers and BIC codes?

How to cancel a payment you have sent to the bank via Isabel?

Can I install Isabel on another PC without loosing the data of my previous installation?

I no longer have access to eGovernement applications although the Isabel OfficeSign 5.0 module has been correctly installed. Why?

After installing Microsoft Windows XP Service Pack 2, I can not make a connection with the Isabel software via the LAN or my Internet provider. How can you explain this?

How to install Isabel Business Suite 5.0 under Windows Vista?

I have only the BIC code and the IBAN Number of a Belgian Beneficiary or I have received a SEPA transaction form. How can I enter a domestic payment in Isabel Business Suite 5.0?

Click here to see the other questions for this category