Customer Support - FAQ

• Can encrypted emails, or documents in general, be read (decrypted) indefinitely?
  
  
• Why do my signed email message arrive unsigned to the recipient ?
  
  
• How to enable the Isabel OfficeSign 5.0 revocation status service in Microsoft platforms and configure each Microsoft application to use it.
  
  
• I no longer have access to eGovernement applications although the Isabel OfficeSign 5.0 module has been correctly installed. Why?
  
  
• What can I do when I receive the error message "Error 502" or "VBScript error: The certificate store does not contain any certificate" when connecting to secure websites of the Federal Public Service Finance (e.g. INTERVAT, FinProf, NCTS, VENSOC)?
  
  
• When should I download the ISABEL Root CA certificate?
  
  
• Which are the technical requirements for the installation and use of Isabel OfficeSign 5.0?
  
  
• Can I send my VAT return to the SPF Finance via Isabel?
  
  
• How to verify the authenticity of the digital certificate of the Isabel Certification Authority?
  
  
• Can I start working immediately after Isabel has been installed?
  
  

IT Support - FAQ

• What if I'm an IT professional or a content provider developing or providing online services and email services supporting my eBusiness Activities. Can I use Isabel OfficeSign for custom made applications and in which IT environment?



• Why are administrator privileges required for the Setup?



• May I put the setup on an internal file share to allow my users to setup Isabel OfficeSign 5.0 more easily on their PC?



• Which are the ports in our filtering and firewall that must be opened between my company and Isabel services to allow me to work with OfficeSign 5.0? What are they used for?



• Which are the Microsoft and Internet standards Isabel OfficeSign 5.0 is compatible with?



• How can I download and install the latest drivers for my card reader?



• After the installation of Windows XP Service Pack 2 or Windows Vista 32bit, my card reader of the type Cardman II Compact does not longer work. What should I do to make my Isabel program function again ?



• Which Secure Signing Cards can be used in Isabel?

You will also find a great deal of practical information in the Isabel OfficeSign 5.0 User Guide.